Store Hours

We are open Monday-Friday 8:00 am to 4:30 pm PST.      Our online store is open 24/7/365 at www.SignSupply.com.

Pricing

Prices and specifications listed are subject to change without notice. We are not responsible for errors in photos or typos. Unless otherwise noted, any specials or coupons will be valid for a maximum of 60 days.

Payment

Cash, Company Check, Visa, MasterCard, American Express, Discover, PayPal, and Bank Wire Transfer are accepted. Company checks may require bank clearance prior to  shipment. Accounts, subject to prior credit approval, are payable within thirty days. Accounts past thirty days are subject to cancellation and 2% per month interest until they are paid. All returned checks are subject to a $25 handling fee. All shipments are FOB Van Nuys, California, via United Parcel Service, unless other arrangements are made. A nominal charge may be applied for handling and packaging. Shipping of Hazardous material requires a higher handling charge in addition to the ups hazardous charges. Shipping sign blanks may require additional protective packaging which will incur additional packaging costs.

Sales Tax

Ordway Sign Supply, Inc. is required by California State Law to have on file a valid California Resale Permit for California customers who wish to purchase items without sales tax. This covers items you intend to re-sell only. A resale card is available upon request and must be in our possession at the time of a non-taxable purchase. We are not required to charge sales tax on out of state sales.

Returns

• Items that are eligible for return must be returned to Ordway Sign Supply in the same condition, and in the original packaging as en we shipped.
• Returned items are subject to a restocking fee of up to 25%.
• All returned items must have an RMA (return
  merchandise authorization) number outside the box, which is issued by Ordway Sign Supply prior to return.
• Refunds may be issued in the form of store 
  credit at the discretion of Ordway Sign Supply.
• Items such as CD’s, DVD’s, software, books, cannot be returned once the package has been opened.
• Any defects, shortages, or damage must be
  reported to OrdwaySign Supply within 7 days of receipt. 
  
• Unless there is an error on our part, original
  shipping charges are not refundable.. 
  

Warranties

All products are determined to be suitable for use by the user. All statements, technical information, and recommendations given by Ordway Sign Supply, Inc., are based upon tests  believed to be reliable, but do not constitute a guarantee or warranty. All products are sold with the understanding that the purchaser has independently determined the suitability of the products for their own use. We will honor the manufactures technical evaluation of suspected material and at no such time we will be responsible for claims beyond the replacement value of the defective product or in any way be liable or responsible for consequential or incidental damages. No salesman, representative, or agent of Ordway Sign Supply, Inc. is  authorized to give any guarantee, warranty, or make any claims contrary to the above.